Skip to Content

Terms and Conditions - GRABS, LLC

Last updated: November 1, 2026

These terms apply when you buy from grabscompany.com.


1. Seller

Grabs LLC, a Florida limited liability company

806 S. Douglas Rd., Suite 580, Coral Gables, FL 33134, USA

Email: support@grabs.no

Phone: +1 305 439 3991


2. Prices and payment

Prices are in U.S. dollars. Sales tax is calculated at checkout where applicable. Shipping costs are shown at checkout before you pay.

Payment is processed by Stripe.

We may cancel an order in case of suspected fraud or an obvious pricing error. If we cancel, you get a full refund.


3. Shipping

We ship to addresses in the United States, from our U.S. warehouse.

Orders are expected to ship during November 2026. We will email you when your order has shipped. If we cannot ship your order by then, we will tell you and give you the option to cancel for a full refund.

We are not responsible for delays caused by the carrier once your order has shipped.


4. Returns and refunds

If you want to return a product, contact support@grabs.no before sending anything. We will send you the return address and instructions.

You pay the return shipping.

We refund to your original payment method after we have received and checked the returned product.


5. Warranty

Products are covered against manufacturing defects as required by law. This does not cover normal wear, misuse or unauthorized modifications. To make a claim, contact support@grabs.no.


6. Product use and safety

Our products are designed for skiing and related snow sports. These activities carry an inherent risk of injury. Follow the instructions supplied with the product.

Magnet warning: our products contain strong magnets, used to attach the wrist strap to the pole. Magnets can damage cards with magnetic strips and may interfere with pacemakers, implantable defibrillators, insulin pumps and other medical devices. Keep magnets away from such devices and from small children. Swallowed magnets can cause serious injury.


7. Limitation of liability

To the extent permitted by law, Grabs LLC is not liable for indirect, incidental or consequential damages, and our total liability is limited to the amount paid for the product. Some states do not allow these limitations, so they may not apply to you. Your statutory rights are not affected.


8. Intellectual property

Content and designs on grabscompany.com belong to GRABS or are used under license.


9. Privacy

We handle personal information as described in our Privacy Policy at grabscompany.com/privacy-policy.


10. Governing law

These terms are governed by the laws of the State of Florida. Disputes are brought before the state or federal courts in Miami-Dade County, Florida, unless the law of your state gives you a different right.


11. Contact

Grabs LLC, 806 S. Douglas Rd., Suite 580, Coral Gables, FL 33134, USA

support@grabs.no · +1 305 439 3991

Safety & Disclaimer

Please read the following before assembling or using any Grabs product.

Effective April 2026 · Applies globally to all Grabs entities

Read Before Use

Magnetic Release System

The Grabs MagCap is a convenience and performance feature — not a certified safety release device.

It has not been tested or certified to any DIN, ISO, EN, or other safety binding standard. Do not rely on the MagCap as your sole protection in a fall. Ski poles — regardless of brand or release system — can and do cause injury.

Release behavior varies based on:

  • User body weight, strength, and grip
  • Speed, direction, and angle of impact
  • Snow conditions, terrain, and temperature
  • How the strap is worn and adjusted

Grabs makes no guarantee that the MagCap will release in any specific fall, impact, or entanglement scenario.

⚠ Important — Younger & Lighter Skiers

The MagCap is calibrated for general adult use. Lighter skiers — particularly children and adolescents under approx. 40 kg (88 lbs / ~6.3 stone) — may experience proportionally higher retention forces. Parents, guardians, and coaches should assess suitability before use.

Not sure? Email us at support@grabs.no — we'd rather talk it through than have anyone get hurt.

Grabs Entities

EntityJurisdictionRole
Grabs ASNorwayParent company, product development, central fulfillment
Grabs LLCFlorida, USAUS direct-to-consumer sales
Grabs Drift ASNorwayNorway & EEA sales, contract fulfillment

Your contractual relationship is with the entity from which you purchased or received the product.

Grabs products contain powerful neodymium magnets. These warnings apply regardless of where you purchased or use the product:

  • Medical devices: Keep at least 15 cm (6 in) from pacemakers, ICDs, insulin pumps, cochlear implants, and other active medical implants. Interference can pose life-threatening risks. Consult your physician before use if you have any implanted medical device.
  • Electronics & cards: Can damage smartphones, hard drives, displays, credit cards, bank cards, hotel keys, transit cards, and RFID passports. Store Grabs components away from these items.
  • Children & ingestion: Swallowed magnets can cause life-threatening internal injuries requiring emergency surgery. Keep loose magnet components away from small children at all times.
  • Pinch hazard: Magnets attract with significant force. Approach metal surfaces and other magnets slowly to avoid pinching skin or fingers.
  • Transport: Magnetic products may be subject to IATA, ICAO, and national postal regulations during air transport. Follow applicable shipping regulations in your jurisdiction.

Skiing, freeskiing, ski touring, trekking, and related outdoor activities are inherently dangerous. They carry risks of serious injury, permanent disability, or death. No equipment — including Grabs products — eliminates these risks.

By purchasing, assembling, or using any Grabs product, you acknowledge that:

  • You understand and voluntarily accept the inherent risks of your activity.
  • You accept full responsibility for assessing whether this product is appropriate for your skill level, body weight, and intended use.
  • You have read and understood the assembly instructions and safety information.
  • You will inspect all components before each use and discontinue use if anything appears damaged or defective.
  • If providing Grabs products to a minor or dependent, you accept these responsibilities on their behalf.
EU / EEA / Norway: This does not limit your mandatory consumer protection rights under the EU Consumer Sales Directive (2019/771), the Product Liability Directive (85/374/EEC), the Norwegian Consumer Purchase Act (forbrukerkjøpsloven), or any other applicable mandatory law. Your statutory rights are unaffected.

Improper assembly or use may result in equipment failure, damage, or injury. Before your first use:

  • Watch the assembly video and follow all instructions provided with the product.
  • Ensure threaded handle connections are fully seated and hand-tightened until secure.
  • Verify the MagCap is properly attached and the strap correctly adjusted to your wrist.
  • Test the release by pulling the strap away from the pole — confirm it detaches cleanly.
  • Re-check all connections periodically, especially in cold conditions or after falls.
  • Use only the pole length appropriate for your height and activity.

The Grabs system is modular by design — that's the whole point. But only genuine Grabs components are engineered, tested, and warranted to work together.

If you 3D-print your own handle, duct-tape a MagCap to a bamboo pole, or attach our strap to a broomstick and send it off a kicker — we respect the creative energy, truly. But the warranty and any liability coverage leave the chat the moment non-Grabs components enter the equation. Use official parts. Your wrists will thank you.

Grabs accepts no responsibility for injury, damage, or failure resulting from:

  • Use of non-genuine, counterfeit, or third-party components
  • Modifications, alterations, reverse engineering, or unauthorized repairs
  • Use of Grabs components with non-Grabs poles or accessories
  • Any use beyond the intended purpose (skiing, freeskiing, touring, trekking)
  • Failure to follow assembly instructions or safety guidelines

To the maximum extent permitted by applicable law, Grabs and its officers, directors, employees, agents, co-inventors, affiliates, distribution partners, and retailers shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use or inability to use Grabs products.

Total aggregate liability for any claim shall not exceed the purchase price of the specific product giving rise to the claim.

EU / EEA / Norway: Nothing here excludes liability for death or personal injury caused by negligence, for defective products under the Product Liability Directive, or for any rights that cannot be excluded under mandatory consumer law, including the Norwegian Marketing Control Act and Consumer Purchase Act.

United States: Some states do not allow the exclusion of incidental or consequential damages. In such states, the above applies to the fullest extent permitted by law.

Other jurisdictions: Where local law provides mandatory consumer protections that cannot be contractually excluded, those rights remain unaffected.

In the event of a product safety concern or recall, Grabs will publish notices on our websites (grabscompany.com and grabs.no) and notify affected customers via email where records permit.

We comply with applicable product safety notification requirements, including those of the U.S. Consumer Product Safety Commission (CPSC), the EU Safety Gate / RAPEX system, and the Norwegian Consumer Authority (Forbrukertilsynet).

To report a safety concern: support@grabs.no

Purchased fromGoverning lawDispute resolution
Grabs LLCFlorida, USAState or federal courts, Miami-Dade County
Grabs Drift ASNorwegian lawOslo District Court, or Forbrukertvistutvalget for eligible claims
Grabs ASNorwegian lawOslo District Court
EU/EEA consumers: You may bring proceedings in the courts of your country of residence under Regulation (EU) 1215/2012. For online purchases, you may access the EU Online Dispute Resolution platform at ec.europa.eu/odr.

If any provision of this disclaimer is found unenforceable, the remaining provisions continue in full force. The invalid provision will be modified to the minimum extent necessary to make it enforceable.